This Refund Policy explains when payments made to LayersLink may be refunded. Read it together with our Terms of Use and any proposal, statement of work, order, or service agreement that applies to your purchase.
Eligible first-time hosting purchases may be reviewed for refund when the request reaches us within 30 calendar days of the initial purchase date. The deductions and exclusions below still apply.
1. How to Request a Refund
Email hello@layerslink.com from the address associated with your purchase. Include your name, invoice or order number, service, purchase date, and reason for the request. Submitting a request does not guarantee eligibility.
2. Hosting Services
For an eligible initial hosting purchase requested within 30 calendar days, the refundable amount is calculated after deducting:
- The value of hosting already used, calculated pro rata from activation until cancellation
- Domain registration, renewal, transfer, redemption, privacy, or related registry charges
- Setup, migration, administration, backup restoration, or technical work already performed
- Licences, certificates, control panels, dedicated IPs, add-ons, and other non-recoverable third-party charges
- Transaction or currency-conversion costs that cannot be recovered
Only the remaining eligible balance is refunded. Cancelling a hosting service does not automatically submit a refund request.
3. Domains and Third-Party Services
Domain names and third-party products are generally non-refundable once ordered because their fees are paid to external providers. If a hosting plan included a free or discounted domain, the normal domain cost is deducted from any eligible hosting refund. You may retain the domain where registry rules and payment status permit.
4. Custom Software, Websites, Design, and Development
Custom and bespoke services are not eligible for a full refund after work has started. This includes software development, websites, mobile applications, UI/UX design, branding, integrations, consulting, security, SEO, and other project work.
When a partial refund is considered, LayersLink deducts the value of completed milestones, work in progress, delivered files, discovery and planning, reserved team capacity, purchased assets, licences, and external costs. Only paid work that has not started may be considered for refund after review.
Deposits, accepted milestones, approved deliverables, and amounts identified as non-refundable in a proposal or service agreement remain non-refundable.
5. Renewals and Promotional Purchases
- Hosting renewals are not covered by the initial 30-day refund window.
- Promotional credits, free services, discounts, and account credits have no cash value.
- Refunds are not issued for unused time caused by a customer's failure to cancel before renewal.
6. Abuse, Suspension, and Policy Violations
No refund is due for a service suspended or terminated because of illegal activity, spam, phishing, malware, attacks, intellectual-property infringement, payment fraud, chargeback abuse, or another violation of our Terms or acceptable-use requirements.
7. Approved Refunds
Approved refunds are returned to the original payment method where possible. Bank, card, wallet, and international-transfer processing times are outside our control. Currency differences, intermediary fees, and payment-provider deductions may affect the final amount received.
8. Service Agreements and Consumer Rights
Your signed proposal, statement of work, order, or service agreement may include service-specific refund and cancellation terms. Those specific terms take precedence where they conflict with this general policy.
Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer-protection law.
9. Contact Us
Questions or refund requests can be sent to:
- Email: hello@layerslink.com
- Phone: +20 106 862 1579
- Address: King Faisal Street, Giza, Egypt
We review each request against this policy, the service history, and the agreement connected to the purchase.